Returns and Refund Payments:
Refunds are given in the same form of payment as that of the original purchase. If you pay by credit card, a credit will appear on your next months statement, if you paid with a check or money order, we will issue a refund check.

Conditions for a Refund or Exchange:
We accept returns and exchanges when items are returned in their original condition within thirty days of initially receiving them in the mail. The refund or exchange applies if your statuary isn't what you ordered, has a flaw in the finish or is damaged from being shipped there in the first place. Returns received in good condition are subject to an 18% restocking fee. Every faux finished item we sell is custom made for each individual order. Upon receipt and verification of the returned item we will refund the total amount, minus restocking fees. Shipping and handling charges are non- refundable.

Return Packing Tips:
When returning any product be sure to pack them carefully to insure that the item(s) arrive undamaged. Some items are fragile and must be packed at least as carefully as the way it they were originally shipped. Large items are custom crated and have insulatation in addition to prevent damage in route.

Shipping Insurance:
Please get shipping insurance and/or certify the shipment to protect yourself against loss or damage when returning items. Refunds or replacements will only be issued once the defective merchandise has been received by us in their original condition.

Instructions for Damaged Shipments:
If the statuary you received is broken, cracked, or has any other damaged parts please notify us immediately so we can make a report with the shipping carrier. Please save all the broken parts, the container it came in, and all the packing material for the shipper to come out and do an on-site inspection of the damaged package. All shipments we send are insured to cover the costs to replace your order due to shipper negligence.